Tactisens Escape Game Toulouse

FAQ / FREQUENTLY ASKED QUESTIONS

COVID19-RELATED SANITARY MEASURES

Tactisens Escape Game Toulouse supports and is a signatory to the « Jouons en confiance » national charter that establishes sanitary requirements applicable to Escape Games-related activities and companies.
To welcome you under the best possible conditions, we will ask you to follow the instructions below :

• Please show up on the exact time in front of Tactisens Escape Game Toulouse. Note that we cannot let you in before time and/or if your team is not complete.
• Hydro-alcoholic gel available in the entrance hall and in every game room and reception areas. Bathrooms are also available with tubs and soap.
• Our Escape Game rooms are privatized and only available through regular session booking. You will never be with another team in the same room.
• Game rooms and bathrooms are thoroughly sanitized after every game session.
• Our 140 m² reception area allows for social/physical distancing.
• Scooters and the likes cannot be parked/stored inside our offices for obvious sanitary reasons.

PROGRAM AND CONDITIONS

When should we arrive?
Your team must be complete and show up on exact time as specified when you booked the session, not before, not after. You will be welcomed by a Game Master who will give you instructions and details to lead you through your Escape Game mission.

And if we’re late ?
Unfortunately, if you are over 15 minutes late, you won’t have enough time to complete an Escape Game. Your reservation will be considered canceled without refund. There are other teams waiting for their session and the Escape Game room has to be totally reset before a new session can start. Please show up on time.

Escape Game program?
Session total duration : approx. 90 minutes
Welcome & Brief : 15 minutes
Duration of Escape Game mission : 60 minutes
Debrief + photoshoot : 15 minutes

Sensorial Adventure program
Session toral duration : approx. 105 minutes
Welcome & Brief : 15 minutes
Duration of the mission : 75 minutes maximum
Debrief + photoshoot : 15 minutes

Non-players (coach, accompanying person)?
Please contact us.

WHO CAN PLAY?

Maximum number of team players?
Sensorial Adventure : 10 players in the current situation (instead of 12)
Escape Game Windar Theory : 6 players (simple mod), 12 players (dueling mode)
(If you are a much larger group, you can play up to 72 people in 3 hours in our Escape Game rooms. Please contact us !)

What is the minimum age to play at Tactisens Escape Game Toulouse ?
Sensorial Adventure : from 7 and older.
7-11 yo : One accompanying adult up to 6 children (mandatory). 2 adults for larger groups.
12-14 yo : One accompanying adult up to 8 children (mandatory). We strongly suggest 2 adults for larger groups.
13-14 yo : Up to 6 children without accompanying adult with parental authorization by e-mail.

Escape Game Windar Theory : from 10 and older.
10-13 yo : One accompanying adult (mandatory).
13-14 yo : we strongly suggest an accompanying adult should be present. They can play on their own with parental authorization by e-mail.

Escape Game is a thing for younger people?
No ! Windar Theory Escape Game and the Sensorial Adventure (our unique take on escape games) are a lot of fun for people of all ages. Children and adult versions of our Escape Games are very similar, only the challenges are different and age-related. This is why our Escape Game activities are perfect for children and adults.

I don’t have a partner to play an Escape Game in Toulouse, can I play in solo mode?
Coming soon! Tactisens Escape Game Toulouse is working on it. We’ll let you know ?

I’m pregnant, can I play an Escape Game?
First thing first : congratulations! Yes, all our Escape Game rooms are easily accessible to expecting women, and our games do not require any kind of physical strength. Please note though that you will have to stand up for over an hour. On your request, we can add a chair in the game to help you rest.
During the Windar Theory Escape Game, you will not be able to walk out just to use the bathrooms. Any exit is permanent. Also, please note that our missions, although not really scary, do involve a couple of (light) jump scares.
During our special Escape Game, the Sensorial Adventure, you can walk out and use the bathrooms if you really need to and go back to your team afterwards.

Disability Access : can I play an Escape Game ?
People with Reduced Mobility : our reception area and all our Escape Game roms are accessible by design; 2 parking spots right in front of our main entrance are PMR-exclusive.
Visually/Hearing impaired : during the Escape Game sessions, we give you visual and sound clues, therefore you will need at least one member in your team with the ability to see and hear. For the hearing impaired, we’ve designed modified protocols so that they can fully enjoy our Escape Games. We’re currently working on similar protocols for the visually impaired.

BOOKING AND PAYMENT

Can I cancel my reservation?
Unfortunately, the answer is no. Escape Game services offered by Tactisens are leisure activities provided on a fixed determined calendar date, and therefore cancellation is not allowed according to article 121-21-8 of the french Consumption Code. Consequently, a reservation cannot be cancelled nor refunded unless the cancellation originates solely from Tactisens. In this specific case only should the reservation be refunded.

Can I modify my reservation?
Reservation for an Escape Game session can be changed until 7 days before the session. Please note that Tactisens might not be able to offer a suitable alternative to your session; in that case, there will be no refund.

One player withdrew at the last minute, what can I do ?
Spots in Escape Game teams are not name-related; your best option is to offer the spot to someone else.

We got last minute requests to join our team, what can we do?
You can add extra members to your Escape Game team. Just let us know 24 hours before the session the final number of players that will join the Game. Remember that the maximum number of players in a Sensorial Adventure team is 10, and the maximum number of players in each Escape Game room is 6. The extra spots have to be paid for on arrival in cash or cheque (no payment terminal available on location).Check our complete price list here.

GENERAL INFORMATION AND SAFETY

Do you have air conditioning?
Yes, all our rooms are equipped with AC, including the most secret parts of our Escape Games!

Is it really secured?
All our rooms are in full compliance with the (severe) standards established by the DSCRM (Direction de la Sécurité Civile et des Risques Majeurs). You can feel safe playing in our Escape Game rooms, and that’s because you are safe!

Are we going to be locked up, for real?
No, not really. You can walk out of the Escape Room any time, if you really need to.

I’m claustrophobic and I’m afraid of the dark, can I play?
You will never find yourself in pitch black in our Escape Rooms. There might be some moments/places in dim light/half-darkness, which are essential to sharpen your other senses. You will be able to walk out ot the game any time, should you feel oppressed. Please note that, in the Windar Theory Escape Game, walking out means the game is over for you. In our special Escape Game, the Sensorial Adventure, you walk across a 100 m² facility and you will not stay more than 15 minutes in the same room (each room is at least 19 m²). Also, each room is equipped with an exit door to the reception area in case of emergency.

I have allergies and/or food restrictions (medical, religious, philosophical). Do I have to taste food during the Sensorial Adventure ?
Yes, taste is one of the senses that is tested during our Special Escape Game, but we modify the test according to your requests. We try to avoid as much as possible all kinds of food that are known to cause allergies.

Do I need some kind of preparation and/or specific outfit?
Our Escape Game does not require any kind of preparation. Come as you are, with your enthusiasm!